How It Works
A Queue Management System is a combined set of Tools developed to manage and carefully analyze the steady flow of customers in a Business Environment.
There are several components of an elaborate Queue Management System, which deals with different areas of the customer journey through different business processes. In its essence Queue management systems can be considered an essential component of Customer Relationship Management.
Our Queue Management System offers bespoke and tailor-made solutions designed specifically for your business environment. We offer the following Key solutions:
- Queue Management:
We define a Queue as a line of Customers waiting for access or provision of product or services. Therefore essential Queue Discipline is required for timely access of those products and services offered by the business.
- First in, first out (FIFO) — customers are serviced in the order of arrival, and the customer with the longest wait time is serviced first. This is the most common type of queue discipline.
- Last in, first out (LIFO) — the opposite of FIFO: the customer with the shortest wait time is serviced first.
- Service in random order (SIRO) — customers are randomly selected from the queue.
- Priority selection— customers are selected from the queue based on the established priority process. A patient with a serious injury is attended to earlier than a patient with no injuries
- Physical Management:
We offer solutions in both Standing and Wall-mountable options, for better queue management we offer Belt Barriers, & Stanchions to orderly limit the number of people moving across a queue.
- Ticket based Management:
In our Queue management, we offer Self Service Kiosks so that a visitor takes a numbered ticket and waits until the screen displays that particular number. Thereby eliminating longer wait times and unnecessary queue formation.
- Digital Management:
Digital queue management allows visitors to take care of registration themselves by entering data. Customization allows different kinds of data to be entered and processed in real-time