Queue Management Systems are essential for enhanced customer journey management and increased staff productivity in the modern Business Working Environment. Our portfolio of both Hardware and Software Tools for advance Queue management gives our clients the resources they need for better management of business operations and customer dealing. Our solution offers enhanced customer journey management, rectifying bottlenecks and wait times, for an increased staff productivity and elevated customer experience.
HOW IT WORKS:
A Queue management System is a combined set of Tools developed to manage and carefully analyze the steady flow of customers in a Business Environment.
There are several components of an elaborate Queue Management System, which deals with different areas of the customer journey through different business processes. In its essence Queue management systems can be considered an essential component of Customer Relationship Management.
Our Queue Management System offers bespoke and tailor-made solutions designed specifically for your business environment. We offer the following Key solutions:
Queue Management: We define a Queue as a line of Customers waiting for access or provision of product or services. Therefore essential Queue Discipline is required for timely access of those products and services offered by the business.
- First in, first out (FIFO) — customers are serviced in the order of arrival, and the customer with the longest wait time is serviced first. This is the most common type of queue discipline.
- Last in, first out (LIFO) — the opposite of FIFO: the customer with the shortest wait time is serviced first.
- Service in random order (SIRO) — customers are randomly selected from the queue.
- Priority selection— customers are selected from the queue based on the established priority process. A patient with a serious injury is attended to earlier than a patient with no injuries.
Physical Management: We offer solutions in both Standing and Wall-mountable options, for better queue management we offer Belt Barriers, & Stanchions to orderly limit the number of people moving across a queue.
Ticket based Management: In our Queue management we offer Self Service Kiosks, so that a visitor takes a numbered ticket and waits until the screen displays that particular number. Thereby eliminating longer wait times and unnecessary queue formation.
Digital Management: The Digital queue management allows visitors to take care of registration themselves by entering data. Customization allows different kinds of data to be entered and processed in real-time.
Did you Know? 72% customers agree that valuing customer’s time is the most important aspect of a company. Visitors care about getting serviced as soon as possible, with minimal effort and stress-free experience.
Here are 4 Reasons why Queue management Systems are essential for your business:
Improves business image: Using queue management systems seems more innovative and tech savvy, customers view business which use Queue management systems as more advanced & trustworthy.
Eliminates Long Wait times: Did you know? Long wait times are harming customer experience. A queue management gives your customers access to the services they need without wasting their time
It Boosts Staff Productivity: A Queue Management Systems frees the staff from managing long lines, allowing them to focus on what matters — satisfying customer needs. This makes working environment more fulfilling and creates a sense of accomplishment in employees.
Reduce customer complaints: A queue management system informs customers of their status in a queue, thus making wait times feel shorter. By allowing customers to use their time in a more efficient manner.
WHERE IT IS USED:
Queue Management Systems are becoming increasing indispensable in multidisciplinary business environments. From Education to Retail to Banks and Telecom Operators, their uses-cases are endless.
Retail: In retail, it’s all about staying in the game in the face of competition. Customer Influx management is crucial for Retail businesses. A Queue Management System allows Retail Chains to turn wait times into a good customer experience, and visitors into loyal customers.
Telecoms: Telecoms are increasingly experimenting with newer Mobile Phone offers and retail integrations within their existing setups. Telecoms can use queue management systems at their service locations or for internal help-desks.
Healthcare: In typical Healthcare Facilities Patients often have to endure long wait times before they’re attended to. This negatively affects the service perception & increases patient discomfort. A queue management system lets patients see their status in a queue, thus minimizing anxiety and frustration.
Education: Education institutions have a lot to deal with in peak times (enrollment, semesters) and peak hours (during breaks, end of classes). A queue management system prevents students from crowding up and makes registrations faster.
Government: Unlike retail, government structures do not obsess with the quality of their service, since they provide unique services that no one else does. For them, every visitor is an additional cost, and a queue management system allows for faster waiting line and service time.