Queue Management System
Queue Management Systems
Enhanced customer experience, gather robust data, monitor branches remotey and increased staff productivity
OPTIONS TO JOIN A QUEUE
Customer joins a queue using one of 4 options; through their mobile phone, by taking a ticket onsite, setting up appointment online or getting a ticket online. Whichever method a customer decides on, ensures that the customer is placed in queue. Empowering your customers to queue in a virtual line helps you take control of your queue, gives sanity to your environments and automatically enhances the entree process for accessing customer service at your banking halls, service centers, receptions etc.
The queue displays helps customers know where to go to be served. The Main displays shows general queue information such as which number is being served at specific counters, which number is next in line and current number being called to be served. The counter displays shows the counter which is ready to serve and the number being called up for service.
CALLPADS & VIRTUAL MANIPULATORS
Using our Manipulator software or the Callpad hardware, Customer Service Agents can call customers to be serviced. The Software Manipulator or Callpad hardware also includes such functions as, transfer, delay, close, insert, discard or close a ticket.
ONSITE & MOBILE FEEDBACK
Get unbiased feedback from customers using our Tessera Feedback terminal or directly from the customer's mobile phone using our QMS Survey App. It can also be used to gain insight on what your customers think about a new product or service.
MULTIPLE ACCESS TO REPORTS & ANALYSIS VIA QREPORT
Your managers can view real-time activities at various offices, branches and locations with the use of our Qreport app through any mobile device. Reports are easily accessed and can be in multiple formats including tables, graphs and charts.